Privacy Policy
We care about your privacy here at LodgePaperTrail
Information We Collect
If you reach out regarding corporate flower arrangements or gifting services, we gather information you provide willingly. This may include your name, company name, email, phone, delivery addresses, and any particular specifications for your floral needs. Payment details are also collected when you place orders, but they are securely handled via our payment partners.
For corporate clients, we might collect supplementary business data like company registration information, preferred delivery times, and budget requirements to tailor our service to your business.
Our site automatically gathers certain technical details when you visit, such as your IP address, browser type, device information, and how you browse our site. We use this data to enhance site performance and learn how clients discover our services.
How We Use Your Information
We mainly use your personal information to complete flower orders and deliver outstanding customer service. This covers processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.
We also use data to enhance our services and the user experience on our site. This helps us determine which corporate floral offerings are most valuable to clients and how we can better serve the business community in United Kingdom
Information Sharing and Disclosure
LodgePaperTrail respects privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when legally mandated.
We may disclose necessary data to trusted service partners who assist in running our operations, such as delivery partners, payment processors, and technical service providers. These partners are contractually obliged to safeguard your information and use it solely for the services they perform for us.
We may reveal information when required by law, a court order, or a government request. We may also share to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with seriousness and apply suitable technical and organizational measures to safeguard it. This covers safe data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during browser-to-system communications.
Limited Access
Access is limited to staff who require the data to deliver services.
Although we deploy robust security measures, no online transmission method is totally secure. We continuously update our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Under applicable laws, you may be able to access, amend, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service encounter
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: around twenty-six months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Site Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can manage cookie settings via your browser preferences. However, turning off some cookies may impact site functionality. For detailed details about our cookie practices, please review our Cookie Policy.
External Links
Our site may include links to third-party websites or services. This privacy policy only covers LodgePaperTrail and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or applicable laws. When we implement substantial changes, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
LodgePaperTrail Privacy Team
Covent Garden, London
London, United Kingdom WC2E 9LT
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within about a week.